Get Dedicated Support
Teams on the Scale or higher plan are eligible for dedicated support on Slack or other channels. Use this channel for direct communication and collaboration with the thirdweb team.
All team members will be sent instructions to join the channel via email.
While logged in, select your team and navigate to the "Settings" page.
Select the channel you want to use for support (Slack, Telegram, etc.) and select "Create Support Channel".
Some channels may require several business days.
Some platforms like Slack are instant, but others may require our team to manually invite your team.
You will be able to invite other team members once you join the channel.
Ask our support team in the channel if you need the name, topic, or other settings updated.
Your support channel will be automatically removed if you cancel or downgrade your plan subscription.